Alternative management methods will result in delays beyond those that will occur via our standard management process.įor which operators can act as an ADR? Please note that complaints have to go through the form on this page unless we approve an alternative management method. You can submit a complaint using the form on this page, via email at or via post at, PO BOX 2089, Livingston, EH54 0GF. Submission of a complaint to this service does not in any way preclude your right to seek legal redress through court proceedings. Will submitting a complaint stop me taking a claim through the courts? Use of our complaint service is 100% free of charge to complainants (and operators). How much does submitting a complaint cost? The below complaint procedure can also be provided via email or as a printed hard copy that can be mailed to either parties physical address.Īn Alternative Dispute Resolution (ADR) service is an impartial 3rd party that seeks to provides consumers an affordable alternative to legal action where they have a complaint against a trader, whether within their own country or across boarders.

All players should read our Guide to the Casino Complaint Process before submitting a complaint.

Ring master casino complaints